How To Respond To Complaints and Negative Feedback From Clients

Freelancing Freelance Skills

Posted by admin on 2023-07-04 10:56:48 | | عربي

Share: Facebook | Twitter | Whatsapp | Linkedin Visits: 7

---

Negative feedback is good for you. It helps you to grow better than the competition. And it doesn’t have to ruin your work!

Here are proven steps to respond to negative feedback:

1. Own the Feedback

It's critical not to be alarmed when you receive feedback. Keep in mind that you are in command. You can now take as much time as you need to digest the input and answer when you're ready, within reason. 

You can provide the client with numerous options or edit the copy for your own assessment. No one else has to see your changes unless you're satisfied.

2. Ask Questions

If a client is unhappy with your work and it's unclear why you're entitled to an explanation. Don't be scared to elicit further information from the client. Pose problem-solving questions on how you can improve the content. Consider the following scenario:

What do I need to alter to make this fulfill the requirements?

Will you be willing to sign off if I fix this section?

What specific details do you want me to explain or expand on?

So that you have something to refer to when you make your adjustments, ask for specific criticism in writing. You could even keep track of a client's feedback in a file for future use.

3. Be Respectful

Constructive feedback allows you to enhance your skills. The last thing you want to do is write an angry message to the client explaining why you're correct and the client is incorrect.
A misunderstanding is frequently the result of a lack of communication. Pause for a moment. Then return to your task with a calm attitude and attempt to see things through the eyes of your client.

Say “thank you” for their feedback to keep the relationship respectful, even if you disagree.

4. Defend Your Work

You have the right to defend your writing when you believe it is necessary. Maintain a respectful, but if you believe part of the input is contradictory, explain why. This is when referencing back to the original brief might help; you can clarify that your decisions were made based on the information provided by the client.

If you still disagree, you now have more information to work with and can try to come up with a solution that you're both happy with.

5. Leave the Client Happy

It's good to push yourself as a freelancer, but not at the expense of your output or mental health. Learn your limitations and only accept a mission that fits your personality and ability. This will help you gain confidence and lessen the amount of criticism you encounter in the long run.

You can’t do anything to change their opinion. The good thing is you don’t have to. Respond with grace, apologize, and focus on getting more positive feedback instead of changing negative ones.

Go!