User

Marwan Mohammed

Content Creator

  • Profile Strength: 90%
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Overview

From the below info, you can see that I've quite the humble experience, but one thing that is true is that I'm hardworking and dedicated towards a better me. Also, I'm pretty artistic and have a great eye for making catchy videos or even copies and/or articles.

My services include:

Experience

  • Back Office Agent

    Majorel 2022-09-15 - 1970-01-01

    As a back office agent responsible for refunds and compensations of missed flights for a major airline in Germany, I have gained a wealth of experience in dealing with customer inquiries and resolving issues related to flight disruptions. My role requires me to provide efficient and professional assistance to passengers who have experienced delays, cancellations, or missed connections. One of the key aspects of my job is processing refund requests from passengers who were unable to take their flights due to unforeseen circumstances. This involves verifying the validity of their claims, reviewing the airline's policy on refunds, and ensuring that all necessary documentation is provided. I am responsible for assessing each case individually and making fair and accurate decisions regarding the refund amount. In addition to handling refund requests, I am also tasked with compensating passengers for missed flights caused by factors within the airline's control. This includes situations such as delayed departures, technical issues, or overbooking. It is my responsibility to understand and apply the relevant regulations and policies governing compensation for such instances, ensuring that affected passengers are adequately reimbursed for their inconvenience. Being a back office agent requires strong communication skills as I often need to correspond with passengers via email or phone to gather additional information or provide updates on their refund or compensation requests. It is essential that I maintain a professional and empathetic tone throughout these interactions, as passengers may be frustrated or upset about their disrupted travel plans. By providing clear and concise information, I aim to alleviate their concerns and assist them in the most efficient manner possible. Working for a major airline in Germany has allowed me to gain a deep understanding of the industry and its intricacies. I have learned how to navigate complex systems and databases to retrieve relevant information, ensuring that all refund and compensation processes are carried out accurately and in a timely manner. It is crucial that I stay updated on any changes in airline policies or regulations to provide the best possible service to our customers. Overall, my experience as a back office agent responsible for refunds and compensations of missed flights has provided me with valuable skills in customer service, problem-solving, and attention to detail. I take pride in my ability to assist passengers in resolving their travel issues, and I am committed to ensuring that they receive the appropriate compensation for any disruptions they have experienced.

  • Administrative Assistant

    Ultras Cafe 2016-04-01 - 2017-06-06

    In my role as an administrative assistant, I am also entrusted with some of the fiscal responsibilities of the business. This includes managing inventory, monitoring expenses, and ensuring that the cafe operates within budgetary constraints. I have developed strong analytical skills to identify areas for cost savings and implement effective strategies to maximize profitability. By carefully monitoring financial transactions and maintaining accurate records, I am able to provide regular reports to the owner, keeping them informed about the financial health of the business. Building a strong team is crucial in providing excellent service in a cafe setting. As an administrative assistant, I am responsible for hiring and training staff members who share the same commitment to hospitality and customer service. I believe in fostering a positive work environment that encourages teamwork, communication, and personal growth. By providing ongoing training and support to my team, I ensure that they are equipped to provide outstanding service to our customers.

Educational Details

  • Bachelor's Degree In Business Information Systems

    Modern Academy Of Management Technology 2019-01-01 - 2023-06-20

    During my educational journey, I encountered numerous challenges, but through determination and hard work, I managed to maintain a GPA of 3.3. Balancing my academic responsibilities with multiple jobs on the side was not an easy feat, but it taught me valuable skills in time management and prioritization. Despite the demanding schedule, I always made it a point to allocate sufficient time for studying and completing assignments. I embraced a proactive approach by creating a detailed schedule that allowed me to efficiently divide my time between work and academics. By doing so, I ensured that neither aspect of my life suffered. In addition to managing my multiple jobs, I also had the opportunity to showcase my capstone project on television. This was an incredible honor and a testament to the hard work and dedication I put into my education. The project was the culmination of years of research and hard work, and having it recognized and featured on television was a validation of my efforts. It was not only a personal achievement but also a moment of pride for my professors and mentors who guided me throughout the process.

Portfolio

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Short AMV of multiverse animes to the song "Passion" by PinkPantheress

This project didn't take as long as I had expected, I worked with adobe premiere for most of the video editing, audacity for audio effects, and filmora for extra subtle video effects.

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Vanished by Crystal Castles | Edited By Me (Marwan Mohammed)

I used Audacity and adobe premiere to make this beauty

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Glass - Mareux | The Sopranos Edited by Me

Also edited with Audacity for the audio edit and adobe premiere for the video

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Eyes Dont Lie AMV | Edited by me (Marwan Mohammed)

I used Audacity, filmora, capcut and adobe premiere to make this beauty.

Feedback and Reviews

Technical Skills

Figma Adobe Premiere Pro Video Editing Content creation and Copy writing

SOCIAL LINKS

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