PERSONAL DETAILS

Name: Peter Ashraf Samir Residential Address: Ain Shams, Cairo, Egypt Date of Birth: July 31, 1993 Military Status: Exemption

CAREER OBJECTIVE

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

South Valley university Faculty of Hotel and tourism management Tourism Department Graduation Year: 2015 Grade: Very Good

AM Group for Export, Import and Trading. Nov 2019 – Till Now Master Data Analyst. (Customer Service Department)

Responsible for coding the customers, reviewing and modifying their data.
Preparing the sales structure Dynamics AX ERP System.
Adding and modifying the customers’ routes.
Ensuring that the customers are well-distributed on the routes.
Responsible for conducting business results analyses
Analyze data for decision support
Make backup copies of the data for reference when needed
Compile and analyze data over time to forecast sales trends
Distribute the monthly target to the sales team
Analyzing the sales movement of all sales sectors and issuing monthly, quarterly, semi-annual and annual reports.
Work with management to prioritize business and information needs
Interpret data, analyze results using statistical techniques and provide ongoing report

Feb 2019 – Nov 2019 Customer Service Agent

Responsible for handling large amounts of customers’ incoming calls.
Follow up customers’ complaints and find adequate solutions.
Identify and assess customers' needs to achieve satisfaction.
Communicating with The Sales Department to follow up the business through following up the sales men on a daily basis to see who didn’t sell
Issuing reports concerning the cars and the accidents and submit them to The Fleet Manager.
Responsible for quality control calls
Provide feedback and support to the Customer Care team to ensure that all issues are resolved
Continuously monitor the performance of the team, and craft tailored development plans for each member.
Monitor chats/calls/tickets either live and saved and provide feedback.

Remco company for constructions (stella group) July 2016 – Jan 2019 Warehouse Keeper

Held responsibility for the entire warehouse in addition to using the disbursement orders manually
applying the full documentary cycle of the incoming and outgoing
Responsible for carrying out transfers of internal items
Inventory control and prepare report for needs
Follow-up export movement to other sites and companies
Follow the receipt and delivery of stock and supervise the storage in a suitable place
Distribution of the work on workers and coordination of their vacations.

Very good command of using Dynamics AX 2012 ERP System.
Very good command of using Microsoft Office (Excel-Word-Outlook-PowerPoint)
Analyze and update data and create the required weekly, monthly and quarterly reports.
read numbers and data to define the problem and come up with effective solution.
Monitor & analyze companies’ numbers to develop more efficient sales and high percentage sales.
Data Governance
Data Integrity